Frequently Asked Questions

To Get your welcome bonus, follow these steps:

1. Download the Silver Oak casino software
2. Create your account
3. Log in to the Silver Oak software and make your first deposit
4. Click on Redeem Coupon
5. Enter SILVEROAK1

Yes, absolutely. In fact we successfully process a higher percentage of instant deposits from U.S. customers than most of our competitors.

Unfortunately, customers residing in certain countries are unable to join Silver Oak Casino, either due to legal or IP restrictions. These countries are as follows:

Afghanistan, Algeria, Albania, Armenia, Argentina, Azerbaijan, Bangladesh, Belarus, Bosnia, Bosnia and Herzegovina, Bulgaria, Burundi, Cambodia, Chad, China, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Egypt, Finland, French Guiana, Georgia, Hungary, Indonesia, India, Iraq, Islamic Republic of Iran, Iceland, Jordan, Korea, Kosovo, Republic of Kuwait, Kazakhstan, Lebanon, Sri Lanka, Lithuania, Laos, Latvia, Libyan Arab Jamahiriya, Lithuania, Morocco, Republic of Moldova, Malaysia, Montenegro, Nambia, Nigeria, Nepal, Nauru, Netherlands, Peru, Philippines, Pakistan, Poland, Qatar, Romania, Russian Federation, Rwanda, Serbia, Senegal, Singapore, Slovenia, Slovakia, Somalia, Sudan, Sweden, Suriname, Syrian Arab Republic, Turks & Caicos Islands, Thailand, Turkmenistan, Tunisia, Turkey, Taiwan Province of China, United Republic of Tanzania, Ukraine, Uganda, Uzbekistan, Vietnam, Vanuatu, Yugoslavia.

Customers residing in the U.S. state of Kentucky are also currently unable to join SilverOakCasino.com

In order to make a Deposit, you must first download Silver Oak Casino’s software. For complete step-by-step instructions on downloading and installing Silver Oak Casino, please go to the Download Now section of this site or contact us through Live Help.

After installation of the Silver Oak Casino software, you must open a Real Money Account. Upon opening your account you will receive your Real Money Account username and password. You are now ready to make a deposit into your Silver Oak Casino account:

1. Start the Silver Oak Casino program, and select the “Play for Real Money” option.
2. Enter your Real Money Account username and password in the “Login” screen.
3. Click on the “Cashier” icon, followed by the “Deposit” option.
4. Select your preferred Deposit method.

Generally, credit card or debit card deposits by members in Canada, UK or EU countries that use the Euro will be converted into and charged to the member’s card in US dollars. The conversion rate applied will be the daily rate used by our bank. Once the deposit has been approved, the member will be told his transaction ID and the amount deposited in US dollars. In other circumstances, the deposit will be charged to the member in US dollars at the rate used by the member’s issuing bank.

Silver Oak Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. There is nothing to worry about – submitting your Credit Card details on our secure form is safer than using your Credit Card at your local gas station or ordering a pizza.

For further information concerning Silver Oak Casino’s various Deposit methods, click on the “Back” button below and select one of our many easy, safe and secure Deposit methods.

Email Casino Support:
Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

Below is a list of each deposit method that is offered by Silver Oak Casino. For complete instructions on how to make a deposit using any of the methods from the list, please click here.

Payment Methods: Visa $50 – $2,500 per transaction
Credit Card Deposit by Telephone or Live Chat $50 – $5,000 per transaction
Cash Transfer (CONTACT US for this option) $50 – $1,500 per transaction

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Silver Oak Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2063

Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

Below, please see a list of payment methods accepted by Silver Oak Casino and their respective Deposit Limits:

Visa $50 – $2,500 per transaction
Credit Card Deposit by Telephone or Live Chat $50 – $5,000 per transaction
Cash Transfer (CONTACT US for this option) $50 – $1,500 per transaction

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Silver Oak Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2063

Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

In most cases your Deposit to Silver Oak Casino will be processed immediately. Deposits made by cash transfer can take up to 20 minutes for verification. In certain unusual cases your Deposit could take up to 24 hours to process.

If for any reason your Deposit is not approved, you will be notified by Email within a few minutes.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Silver Oak Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2063

Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

We strongly recommend using Silver Oak Casino’s secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.

However, if you prefer, at Silver Oak Casino we do offer the option of calling in with your details or contacting us via live chat.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Silver Oak Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2063

Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

We strongly recommend using Silver Oak Casino’s secure Online Credit Card system. It is fast, user friendly, and completely secure. We use SSL (Secure Socket Layer) technology for securing our transaction server and MD5 encryption technology for data transfer. It is safer than using your Credit Card at your local gas station or when ordering a pizza over the telephone.

However, if you prefer, at Silver Oak Casino we do offer the option of calling in with your details or contacting us via live chat.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Silver Oak Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2063

Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

Silver Oak Casino does require all players to fill out a Credit Card Agreement Form and provide a copy of a Government issued ID. Please print and fax/scan back to us as soon as possible to:

Fax US/CA: 1-800-451-0881
Email: accounting@silveroakcasino.com

CLICK HERE FOR CREDIT CARD AGREEMENT FORM

Silver Oak Casino may allow several deposits before requesting these documents, however to avoid any problems or delays with your deposits, please get this document filled out and faxed or emailed back to us as soon as possible.

CLICK HERE TO DEPOSIT NOW

Customer Support: For assistance regarding Silver Oak Casino deposit methods, please click here for Live Help. Or feel free to call us Toll Free US/CA: 1-888-402-2063

Deposit Questions: deposits@silveroakcasino.com
Payout Questions: payouts@silveroakcasino.com
General Questions: help@silveroakcasino.com

To withdraw from your Silver Oak Casino account, please login to the Casino using your Username and Password, and then follow the steps below:

1. Click on the “Cashier” button in the Silver Oak Casino Lobby.
2. Once you are in the Cashier, click on the “Withdraw” tab.
3. Enter the amount you wish to Withdraw.
4. From the options on the left, please select the method by which you wish to receive your Payout.
5. Fill out any required information in regards to the withdraw method you have chosen.
6. Click the “WITHDRAW” button.
7. You may now check your Account History, by clicking on the “Account History” tab.

Payouts requested by the same method within 24 hours may be combined in one payment.

Players can withdraw their winnings by using any of our reliable methods listed below:

1. Neteller
2. Bank Wire
3. Bank Checks
4. Cash Transfer

If you should have any questions or concerns please contact our support team toll free at 1-888-402-2063, e-mail at payouts@silveroakcasino.com or via live chat.

SilverOakCasino prides itself with prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 4 to 7 business days. Your payment will be made within 7 business days of approval. Withdrawal times may vary due to processor availability. Requests must be made through the casino bank. Simply enter the amount you wish to withdraw, select a withdrawal method from the left hand side of the cashier screen, and we will notify you by email when your withdrawal is requested, approved and sent.

A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor availability.

Minimum allowed withdrawal amount is $100.00. All withdrawals by check or money transfer may be subject to a processing fee.

Management may require certain ID verification for withdrawals, including a completed copy of our CREDIT CARD AGREEMENT FORM

Withdrawal requests may be canceled and returned to your Casino Account anytime during the three days following your withdrawal request. After this time, your payout will be processed and may no longer be reversed.

In order to process a reversal of a requested Payout, players must contact our customer support team toll free at 1-888-402-2063, e-mail at payouts@silveroakcasino.com or via Live Chat.

As part of our commitment to providing truly superior service, SilverOakCasino makes every effort to ensure that your Payout request is processed as quickly and efficiently as possible.

The following is an explanation of how the withdrawal process works and the SilverOakCasino policy:

At SilverOakCasino, the method(s) by which we pay your withdrawal is directly dependent upon the payment method(s) by which you have submitted your Deposit(s) in the past, and the amounts of those Deposit(s).

Players depositing by Credit Card will be paid by either check or cash transfer. Payment method may vary from withdrawal to withdrawal.

Payouts requested within the same 24 hour period as the deposit, via the same payment method, may be combined as one payment.
Should you have not actively used your chosen payment method to deposit to your account for more than 12 months, this Payout option may no longer be available.

If your Payout request is for less than the minimum allowable amount, listed below, the funds will be returned to your Bankroll:

1. The minimum allowable ALL PAYOUT METHODS is $50.

Occasionally, your authorization or some documentation may be required to process your Payout request, and we may ask that you sign a list of your previous Deposits to your SilverOakCasino account.

SilverOakCasino reserves the right to delay and/or stop the processing of Payout requests until final approval has been received for any outstanding Deposit transactions.

Bonuses may be Cashed Out only after all bonus requirements have been satisfied.

*Note that payments sent in check form must be deposited within 30 days after receiving. The casino holds no responsibility for checks deposited after this time frame. Depending on relation with financial institution there can be a clearing period of up to 45 days on deposited checks.

If you should have any questions or concerns please contact our support team toll free at 1-888-402-2063, e-mail at payouts@silveroakcasino.com or via live chat.

In certain withdrawal cases (whether due to change of address, lost checks or other unforeseen variables) a stop-payment must be made on Bank Checks that have already been sent so that a new payment can be initiated. If a stop payment must be made (or is requested) the following will take place:

1. Stop Payment will be requested by Casino.
2. Once the Stop Payment has been confirmed by the third party processing company the withdrawal funds will be re-deposited back into the players account.
3. Player will be contacted at the phone number and email address the Casino has on file to inform them about the returned funds.
4. Should an address update/correction be required the Casino will request an updated Utility Bill reflecting the new add ress where the withdrawal needs to be sent to.
5. Player will then need to re-request the withdrawal and wait the standard time frame for Bank Check withdrawals.